Frequently Asked Questions:

Here you'll find the most commonly asked questions by our customers. Have a look around! If you can't find the answer to your specific question, perhaps it has something to do with, Ordering, Payment, Delivery or Returns? We have special pages for questions related to those topics. If you still can't find what you're looking for, please send us a note via email, whatsapp, facebook or instagram. We love to help out!

At this time, we are only able to offer free shipping over $75 to major urban areas. Remote locations are excluded from free shipping, along with Maritime provinces (PEI, NB, NS, and NL), and Territories (YT, NU, NWT). Shipping rates on orders under $75 may differ depending on your location.

Please see our delivery page for more details.

Due to a recent store migration, your gift card code may show an error when entered at checkout.

If this happens, please email us at hello@plantsome.ca with your gift card code and amount so we can issue you a new code!

We love your taste (early bird gets the worm, right?).

A pre-order is an item that can be purchased prior to it arriving at our warehouse! Pre-orders allow you to secure items before we have them in stock, and we will ship it to you as soon as we receive the plants.

An approximate shipping date is present on all pre-order product pages. We do our best to ensure your item ships before or on that date, although sometimes delays from our suppliers may extend this date a little longer. You will be notified as soon as your order leaves our warehouse.

We are so sorry to hear that. We take all complaints very seriously and will do everything we can to make it right. Please reach out to us any way you like. Facebook messenger, instagram, text or email. We're here to help.